Manage my Select Platinum Account | NatWest (2023)

Existing customers

On this page

Access my Select Platinum benefits

Important documents to read

Using your bank account

Mobile and Online Banking

Set up your bank account

Change your bank account

My Select Platinum account

We want to make your financial life as simple as possible, so we’ve gathered all the information for your Select Platinum account in one place.

Use my membership benefits

Your Select Platinum Account is packed full of benefits.

Worldwide travel insurance

Travel services

Mobile phone insurance

UK car breakdown cover

Cinema discount


Sign in to Membership Services

Our mobile phone insurance is underwritten by American International Group UK Limited (AIG). Our travel insurance is underwritten by U.K. Insurance Ltd where offered. Our car breakdown cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services).

Managing my account

Report my card lost, stolen or damaged Close


Report my card lost, stolen or damaged

If you think your debit card or any of your card details, such as your PIN may have been stolen, you should report it to us to avoid the possibility of fraud.

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You can now instantly report your card as lost, stolen or damaged through yourmobile app. Simply open the app,tap on the account that your card is linked to and select 'Manage my card' to see your options.

You can also report your card by logging in to Online Banking or chat to us online.

Alternatively, you should call us as soon as possible on:

UK:0370 600 0459 |Relay UK: add 18001 in front ofthe number
Overseas: +44 1268 500 813

Once you’ve reported your debit card as stolen, we will send out your new card, which will be with you in 5 working days.


Set up, change or cancel a Direct Debit Close


Set up, change or cancel a Direct Debit

Manage your Direct Debits

A Direct Debit is an agreement between you and the organisation you’re paying, which allows the organisation you want to pay to collect varying amounts from your account – but only if you’ve been given advanced notice of the amounts and dates of collection.

View or cancel a Direct Debit

You can easily view or cancel a Direct Debit via ourmobile appor through yourOnline Banking.

While you can’t set up a Direct Debit without the input of the people you are paying, you can view and cancel your Direct Debit directly with us.

You have up until 8.20pm (UK time) on the day the payment is due to cancel.

How to set up, view or cancel a Direct Debit


Register my travel Close


Register my travel

Using my debit card abroad

Register your travel details with NatWest at least 24 hours before your trip, and we'll do our best to ensure your holiday spending isn't affected at all.

Let us know you will be using your card abroad

If you have ourmobile app, it’s easy to let us know you are going to use your debit card abroad.

Simply go to the app, tap on the account that your card is linked to, select 'Manage my card' and then select ‘Going Abroad’ to register your trip.

You can register one trip at a time. It can include up to seven countries and last 90 days. Register each country you are visiting. The marker will apply to all debit cards in your name. Joint account holders should register separately.

Get more information onspending abroadand how to minimise fees and charges.

You can also register your travel plans viaOnline Bankingor by giving us a call or popping in to a branch.


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Freeze your card

If you've misplaced your debit card, or want to stop it from being used, you can temporarily freeze your card to protect it from unauthorised use. You can freeze and unfreeze your card at any time using yourmobile app.


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Make a transfer or payment

You can make payments or transfers on the go by logging in to ourmobile app. Using your mobile app you can:

  • Pay someone new* up to £1000 without a card reader.
  • Pay saved payees, up to £20,000.
  • Create, amend and cancel regular payments.

*There is a maximum of 5 payments totalling £1000 per day. You must be aged 16 or over.

Alternativelylog intoOnline Bankingwhere you can view your balance and statements, make payments, transfers and more to help manage your account.

Need more help?

See our dedicated page to find out more aboutmaking payments

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Current account terms, rates and charges Close


Current account terms, rates and charges

We want to ensure that everyone is aware of their account terms, rates and charges so we've gathered all the important information for yourNatWest current accountin one place.


App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.Online Banking available to customers aged 11+ with a NatWest account.

Ways to pay

Unlock the benefits of using your NatWest card

There are many secure and convenient ways to pay with your NatWest card.

Learn more about:

  • Apple Pay
  • Google Pay
  • Contactless payments

Criteria apply.

Ways to pay

Our current accounts

Upgrade or change your NatWest account

We have bank accounts that suit your needs, from everyday bank accounts to accounts that reward you.

Specific account criteria apply.

Our accounts

Your arranged overdraft

Set up, change or remove an arranged overdraft

If you already have an Arranged Overdraft limit on your account that you feel is too low or too high, we can help you change it.

Overdrafts available to eligible NatWest current account customers, UK residents aged 18 or over. Subject to lending criteria.

Our overdrafts

Set up your bank account

Get the mobile app Close


Our mobile app is like a branch in your pocket

Once you've set-up Online Banking, you can get the mobile app. This is the easiest way to keep an eye on your spending and manage your accounts.

Get the mobile app

Need help? See how to set up Mobile Banking

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Get started online Close


Online Banking lets you manage your account, any time, any day

Setting up Online Banking takes a few minutes. You'll need your email address, sort code, account number and debit card to hand.

Get started now

Need help? View our online guide


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Get the most from your card

New to NatWest?

If you're new to NatWest, we'll post your Contactless Debit Card and PIN separately within a few days of opening your account. Once your card arrives we'll explain how you can use it.

Already a NatWest customer?

If you’re already a NatWest customer and have recently changed your account, there’s no need to set up your card. You get to keep your existing card and PIN.

You will receive a Contactless Debit Card as standard when your existing card requires replacing, or if you're a new customer at account opening. If you don't want to wait, please pop into your local branch or call us on 0345 366 0012 (Relay UK: 18001 0345 366 0012).


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Our accessible debit card

We provide all our personal and premier customers with an accessible debit card.

It’s been specially designed to be easier to use, especially if you have accessibility needs. The card has several features:

  • A notch carved out of the side of the card, to help you work out which way round to insert your card into a cash machine or card reader.
  • A series of raised dots or lines, so you’ll know which card is your NatWestcard.
  • Telephone numbers on the back of the card are 50% larger to make reading easier.

Our cards are issued with flat print numbers. If you require a braille plastic wallet, please call on 03457 888 444 (Relay UK- 18001 03457 888 444) for further details.

If you require braille, large print or audio fulfilment please fill in the form below.

Request braille, large print or audio fulfilment


Need help managing your money?

Life’s big moments often mean some kind of financial change. We’ve createdhelpful tips and tools to help you to manage your finances and support you through life’s important journeys.

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See how we can help

Change your current account

If you'd prefer one of our other accounts, you can change your account online. It's quick and easy to change.

You need to be a current account holder, 18+ and a UK resident.

Sole account holder

I want to change my account

  • Keep your existing sort code and account number
  • Arranged overdraft limits will be retained
  • No impact to your credit rating

Change now

Joint account holders

I want to change my account

  • Keep your existing sort code and account number
  • Arranged overdraft limits will be retained
  • No impact to your credit rating

Change now

Important documents to read

We do our best to ensure everyone is aware of their account terms and conditions, please take some time to review, print and/or save a copy of these.

  • Platinum Account Insurance Product Information Document (PDF, 149 KB)
  • Platinum Travel Insurance Policy (PDF, 721 KB)
  • Platinum Benefit Terms (PDF, 323 KB)

Mobile and Online banking

5 reasons why you should use our mobile app

View your balance and statements anytime

Make payments to your saved payees (limits apply)

Pay someone newwithout a card reader (limits apply)

Pay your bills and manage recurring payments on the go (limits apply)

Transfer money between your accounts

Get the Mobile App

Online Banking is a secure, easy to use and convenient way to manage your account

View your balance

Make payments

Set up and manage your regular payments

Transfer money between your accounts

Set up and go paperless

Use Online Banking

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